A refund request may be reviewed for eligibility only where one or more of the following conditions are clearly demonstrated:

• A verified duplicate payment was charged for the same service purchase.
• Careerhelpp cancels a confirmed service and is unable to provide a suitable alternative.
• Careerhelpp is unable to deliver a booked service due to circumstances entirely within Careerhelpp's control.
• A verified platform or technical failure attributable to Careerhelpp prevents delivery of the purchased service, and no reasonable remedy is available.
• A specific refund condition set out in this Policy (for example, the Job Support interview condition) expressly applies and is satisfied in full.

Eligibility does not create an entitlement to a refund. Even where a request falls within an eligible category, Careerhelpp reserves the right to approve, partially approve, or decline the request based on the evidence provided and the stage of service delivery.

Where Careerhelpp has expressly agreed to support a candidate up to the interview stage, a limited partial refund may be considered only if:

• The candidate does not attend a confirmed interview arranged or facilitated in connection with the service; or
• The candidate is unable to continue for documented personal reasons, and no material portion of deliverables beyond initial support has been consumed in a manner inconsistent with this Policy.

Where Careerhelpp determines that this condition is met, Careerhelpp may, at its sole discretion, issue a refund of up to forty percent (40%) of the original Job Support payment. Any amount above this threshold is not available.

Failure to cooperate with Careerhelpp, failure to attend scheduled sessions without reasonable notice, or withdrawal after substantial delivery has commenced will ordinarily disqualify the request.

Clients should raise concerns promptly through a Refund Request only where they believe an eligibility ground under Section 2 applies before service commencement. Requests based solely on preference, delay caused by the client, or unavailability of preferred properties will be declined.

Without limiting Careerhelpp's discretion, refunds will not be granted in the following situations:

• The purchased service (or a material part of it) has already been delivered.
• Work on the client's behalf has commenced, including CV work, applications, coaching, matching, or consultation.
• The client becomes unresponsive, fails to provide required information, or delays the process.
• Accommodation Support has commenced; related service fees are non-refundable after commencement.
• The client provided false, incomplete, or misleading information.
• The client has breached Careerhelpp terms, platform rules, or applicable law.
• Dissatisfaction arises from outcomes outside Careerhelpp's control (for example, employer hiring decisions, property landlord refusals, or market conditions).
• The client simply changes their mind after purchase, or requests a refund for convenience.
• Chargebacks or payment disputes are initiated in place of (or in parallel with) the proper Refund Request process without first allowing Careerhelpp a reasonable opportunity to review the matter.

All refund applications must be submitted through the Careerhelpp student portal as a Refund Request. Informal messages, social media contacts, or unsupported claims are not accepted as formal requests.

1. Open Refund Request in the student dashboard.
2. Select the applicable category: Job Support or Accommodation Support.
3. Provide a clear written statement of the issue, including relevant dates, payment references, and supporting facts.
4. Click Submit.

Incomplete requests, or requests that omit material facts, may be closed without approval.

Each Refund Request is logged and reviewed by Careerhelpp's internal team (Queries). The review process typically includes:

• Verification of the student account, purchase, and payment record.
• Assessment of service stage and deliverables already provided.
• Application of this Policy's eligibility and non-refundable rules.
• A determination to approve, partially approve, or decline the request.

Careerhelpp may request additional information. Failure to respond within a reasonable time may result in the request being declined or closed. Careerhelpp's determination following review is final for operational purposes, without prejudice to any non-excludable rights under applicable law.

Where a refund is approved, Careerhelpp will normally process the refund within 7–14 Working Days from the date of approval.

Refunds are returned to the original payment method where reasonably possible. Bank or card provider timelines may extend the period before funds appear in the client's account; such delays are outside Careerhelpp's control.

“Working Days” means Monday to Friday, excluding UK public holidays.

Clients must complete the Refund Request and review process before initiating chargebacks or external payment disputes. Careerhelpp treats premature or abusive chargebacks seriously.

Fraudulent, abusive, or repeated unjustified chargebacks may result in immediate suspension or termination of services, account restrictions, and any other remedies available to Careerhelpp.

For questions about this Refund Policy (not for submitting a formal Refund Request), contact: